|
Frequently Asked Questions |
|
|
|
|
|
|
How does it work?
The natural waste stream contains both anaerobic and aerobic bacteria. Most systems are passive, have no oxygen in the system
and rely on the slow anaerobic bacteria to clean the wastewater. Because the system contains no oxygen, the aerobic bacteria die.
The Aero-Stream® system converts the passive system into an active system and creates the aerobic environment. The aerobic bacteria
proliferate and the anaerobic bacteria die. The aerobic bacteria are 20 - 30 times more effective at cleaning the wastewater.
Because the wastewater is significantly cleaner, the bio-mat in the field (made of anaerobic bacteria and its by-product) is starved
of a food source, dies and becomes permeable. In addition to the starvation, the aerobic bacteria and oxygen rich effluent flows
to the field and digests the bio-mat.
|
Who installs the equipment?
We sell direct to the homeowner. Our product is designed to be simple to maintain and install. Installations generally take about an hour.
Please call Our Toll free tech support line, 877-254-7093, we are happy to walk you through the installation and answer any questions that you might have.
|
What sized unit do I need?
Our units are sized according to the number of people who will use the system. For commercial or larger systems please contact us and speak with our Master Plumber or Engineer.
|
How much is shipping?
Shipping is Free to all continental locations in the United States. Shipping to Canada, Alaska, and Hawaii is $45.
|
This sounds too good to be true...
We hear that a lot from our customers. With the only other proven permanent solution to your septic system's failure is system replacement,
our low cost, patented, GUARANTEED solution sounds too good to be true. We have over a 98% success rating coupled with our No-Questions-Asked
One Year Money Back Guarantee. Check out what our customers have to say about their experience with Aero-Stream®. We use a third party to
authenticate and capture all of our reviews.
|
What kind of maintenance is involved?
If you are able to add effluent filters to your septic system, they will need inspection at 6 months, and then cleaning and/or replacement annually. We design and manufacture our equipment to be easy to install, operate, and maintain.
|
How long is the warrantee?
The warrantee period is the same as the guarantee period, one year, as with our guarantee, we have no fine print. |
What if I have problems with the equipment years from now, who will service it?
We have a factory refurbishing program. For $150 we will refurbish your Aero-Stream®
Unit to the same factory specifications as a new Aero-Stream®
Unit.
|
Do I need a permit to install?
In some locations you may need a permit. Because regulations can vary from state to state, and even more from county to county, we recommend checking with your
Local County or municipality.
|
Is this approved by my state?
We are in the approval process in many states right now; please contact us for up-to-date information.
|
How long have you been in business?
Aero-Stream® has been around for over 5 years. We spent several years before that researching and developing this patented system and evaluating other wastewater treatment products.
|
How much does the system cost?
The price for the Aero-Stream® Kit ranges from $875 to $1075. We have a 3 installment payment plan available.
|
Do I need to add the filters to make the system work?
Filters are not necessary for the Aero-Stream®
Equipment to perform; we include the filters because they are a good feature to have in any septic system.
|
How long does it take to work?
Every system is unique, but on average you will see improvements to the septic tank in the first week, and you will see larger
improvements in the tank and the field in 6-8 weeks. Some systems respond quicker then this, and some take a little longer.
We offer a one year unconditional money back guarantee, so you will have ample time to know that Aero-Stream® is resolving your problem.
|
How long does it take to be delivered?
We ship anywhere in the continental United States within 3 business days. We ship directly from our headquarters and manufacturing facility in Wisconsin,
and our Rocky Mountain Distribution Center in Colorado that distributes to all the Western States.
|
How long is the guarantee period?
We feel so strongly that Aero-Stream® will resolve your septic system problems that we provide a 1 year unconditional money back guarantee.
You will not find any fine print; simply, if you are unhappy with our product we will return your money.
|
Where can I get more information?
Please feel free to give us a call at 1-877-254-7093, or an email at info@aero-stream.com, or visit our Web page at: www.aero-stream.com. We have septic system experts to assist you.
|
Is it true that I only run the equipment for 12-18 months?
Yes it is true. During the 12 to 18 months the biomat layer that is causing the septic system to fail will be remediated and your system will be restored to how it has worked in the past.
You can simply unplug the unit, and then turn it on for 9 months every 3 years to maintain the permeability of the biomat. Some of customers decide to leave the equipment run full time
after seeing the success; there is no harm in doing this.
|
Can I put the gray enclosure inside?
The enclosure has been designed and built to withstand all of the weather seasons, and does not need to be inside, we have passed rigorous tests and approved as a UL Listed Outdoor Appliance, none of our competitors can say that!
|
How much electricity does it use?
The Aero-Stream® equipment can be plug into a regular outlet (115 Volt). It uses between 65 and 75 watts of power depending on the model. A typical operating cost is $1.10 to $1.75 per week.
|
How does this work in colder climates?
We have units installed in severe climates, such as Alaska, Canada, and the Rocky Mountains; the performance of the equipment will not be hampered.
|
Do I need any special Tools to install the equipment?
All you will need are basic tool: a drill for getting the airline in and out of the tank, and a shovel to bury the airline a few inched beneath the surface of the ground.
|
Do I need to have the tank pumped out before installation?
It is important to have your tank pumped out before installing the Aero-Stream system. We recommend having your tank pumped within 2-3 weeks prior to installing the Aero-Stream® system in order to resolve your problems as quickly as possible.
|
I am told that I need a new field, why hasn't my pumper heard about this before?
While the concept of using aerobic bacteria for treatment of waste water has been around for more than 100 years, retrofitting an existing septic system with equipment that
restores a biologically failed septic system is a very new use of this technology. We hold the patents for this technology.
|
Can I speak with some one in my area who has used your product?
We have a strict customer privacy policy that we follow. We will not share our customer’s information with others. Please review our customers feedback on rate point,
a third party that we use that authenticates our customers feedback.
|
Can I get the Aero-Stream® System in Canada?
Yes! Shipping is $45. You will have to pay the GST and a customs fee of about $6. The website www.finalcost.com is very helpful in figuring out what the cost is.
We ship all orders to Canada with USPS (which means no brokerage fees); this takes 6 to 10 business days.
|
